STA will exchange, refund or credit an account for purchases of awards and STA Swim-Shop products on the following basis:
STA will refund or credit an account for purchases of physical course manuals on the following basis:
STA will refund or credit an account for purchases of electronic course manuals on the following basis:
STA is unable to issue any refund if the electronic manual has been allocated to a learner. However, if an electronic manual has been allocated to a learner and they have not yet accepted it, that allocation can be revoked by the customer—in which case the revoked allocation is returned to the customer and a refund can be requested, subject to the terms above.
STA will exchange, refund or credit an account for excess manuals for paper-based courses on the following basis:
STA will refund or credit an account for purchases of STA Online programmes on the following basis: