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Exchanges and Returns Policy

STA will exchange/credit account, for Badges, Certificates, Online Course Manuals and STA Swim-Shop items on the following basis:

  • They are returned within 3 months of purchase
  • They are current awards (Badges & Certificates only), both syllabus and Presidential signature
  • They are new, unused and in perfect condition
  • The customer returns a copy of the Invoice/Despatch note relating to returned items
  • The customer agrees to pay an administration fee of 25% of the current value of items being exchanged
  • The customer pays the postage for the return of the items.

Alternatively if the customer wishes to have credit put to their account this will also be subject to an admin fee of 25%.

Should you have any questions or concerns about exchanges and returns, please contact us.